Terms

CLEANING SERVICE AGREEMENT
Please refer to this Cleaning Services Agreement for specific information regarding the day, time and frequency of your requested cleaning, and notes (changes/additions) specific to your home and payment details.
TERMS OF THE AGREEMENT
There is no length to this agreement unless contracted otherwise. Homeowner (hereafter known as client/homeowner) may cancel at any time for any
reason. We ask for a minimum of 48 hours notice. KCS Company – Knoxville, LLC (hereafter known as KCS or “we”) may
also cancel at any time for any reason with 48 hour notice.
TERMS OF SERVICE
Below are our basic terms of service. All services provided are under our basic terms of service. We reserve the right to
alter or modify these terms at any time in which you will be given the revised Agreement and your continued use of our
service implies agreement with these terms. BBC agrees to provide cleaning services to you as per your request. The
charges for our service is for the agreed dollar amount for a team of our employees (hereafter known as cleaning team
members) for a maximum of a fixed amount of team working hours of cleaning or related services. The charge is for the
amount of work hours reserved for you for this job and not for any specific outcome. In the event that our cleaning team
members complete the job in less time than the maximum reserved, which may sometimes be possible, the charge will
remain the same and will not be adjusted (since this time block has been reserved for your job). Please note that for an
average size home a typical move out cleaning or a deep cleaning may take in excess of 10 to 16 work hours. A regular
weekly or every other week cleaning in a typical home may take in excess of 4 work hours. Our team members will do the
best possible job they can in the time they have available. Since the condition of each home will vary, it is possible that we
may not be able to complete the job in the time available. In such a case additional time may be required at an additional
charge. If you choose not to have additional time then our team members will do the best possible job they can in the time
available. There are no refunds. By using our service you agree to the terms of this agreement and agree to pay the total
due to us. All agreements are contingent upon strikes, accidents or delays beyond our control. Any changes to rate and/or
time, be it verbal or in writing will not affect the substance of this agreement and all the terms herein will still apply with the
new rate/time.
LICENSED, BONDED, INSURED
KCS is a professional cleaning service that is fully licensed, insured and bonded (copies available upon request).
QUALITY OF SERVICE
For your convenience, and quality control, we can leave you with a checklist indicating the various services we provide
each time we cleaned your home; we also have them posted on our website www.kcscleaningknoxville.com. Our
management from time to time will conduct random on site inspections. If, after your inspection, you find our service
unsatisfactory, please contact us within 24 hours so we can correct the issue the next day. Refunds or discounts are not
offered as we will try to correct any mistakes or missed services. Requests received by our office after that period will be
incorporated into your next house cleaning.
THE CLEANING TEAM
We are responsible for all payroll taxes and pay for workman’s compensation insurance. We provide all equipment and
supplies. Our employees wear uniforms to identify themselves. Our cleaners usually work in teams of two or more
depending on the size of the job. A team leader is assigned to your home. We make every effort to keep the same team
leader assigned to your home, but cannot guarantee it. Illness, vacations, etc, can all result in a change of team or change
of cleaners on a team. Our teams vary from job to job. When more than one person is at the job, the quoted time — which
was given in person hours — is lessened by the number of people. For example, if you were scheduled for a two-hour
service and two cleaners are assigned to your job, the cleaning should be completed in one hour or two person hours.
CONDUCT
Our cleaners do not answer the telephone or doorbell. Their only purpose while in your home is to clean. It is our policy
that our teams do not smoke or eat in your house.
TRAINING AND SUPERVISION
New cleaning members are assigned to trainers who supervise them on their first several cleanings. After a formal review
with the trainer, the cleaner is then assigned to a team or allowed to work on their own.
PREPARING FOR YOUR CLEANING
Prior to the cleaning team’s arrival, please remove all items that may delay our cleaning service. Desks that have a large
amount of paperwork for instance will not be cleaned. We would appreciate items were picked up off the floor and
dressers and counters were organized before we arrive. This will maximize efficiency and minimize the time we spend to
clean your house. If you prefer that our cleaning team remove these items, we will add the additional billing time and
charge you accordingly. Also please secure cash, jewelry and other small valuables. We also ask in the summer months
if you could set your air conditioner at an appropriate temperature. If for some reason you do not want a particular room
cleaned, please just leave a note and close the door of that particular room. For safety reasons, we ask that your children
be supervised while our team and equipment are present in your home; however we prefer that no one is in the house
while our cleaners are present.
SECURITY ALARMS
If your home is equipped with a security system, please insure that it is in the “OFF” position or inform our office of the
codes and input sequence before your scheduled cleaning. Please be sure to notify our office if this code changes.
KEYS
Please ensure your home is accessible to us. Because your scheduled cleaning time may change each cleaning, we
require a key to your home. All keys are maintained in a lock box except for the day of cleaning. KCS prefers that you
have a lockbox on your home during the summer season. KCS is not liable for any damage or tampering that may occur
to the lockbox or any lockbox failure.
SECURITY/ ENTRY
Our policy is to lock the door while we are cleaning and to not allow access to unknown people. For safety reasons,
please don’t rely on our cleaning teams to let in workmen during the time we are in your home.
WHAT WE WON’T DO
If we are specifically requested to dust/clean inside of a hutch/china cabinet, dust any computer equipment or wash
dishes, client agrees to not hold KCS or any of its employees responsible for damage to any article or component. KCS is
not responsible for damage due to faulty and/or improper installation of any item. Examples would be: broken or
improperly installed blinds, tiles, curtain rods, shelves, loose carpet etc. All surfaces (e.g. marble, granite, hardwood
floors, etc.) are assumed sealed and ready to clean without causing harm. For safety reasons our cleaning teams are
prohibited from using ladders and are instructed to wear shoes in your home. We have instructed our staff to leave certain
items untouched; e.g., body fluids or excretions and litter boxes. If your pet has an accident or vomits, it will be your
responsibility to clean it up. Our teams are advised to clean around these areas. Seasonal insect infestation can also be a
problem and may prevent us from completely cleaning your home. If roaches or fleas are encountered, we will not clean
and call you ASAP regarding the problem; in this case you would still be liable to pay the agreed upon cleaning fee…
We do not clean inside curio cabinets. If you have other items you prefer we not clean or handle, please call or contact us the
office and we will arrange to avoid those items. Our team generally will not climb higher than a step stool, work on the outside of
your home, move furniture that contains electronics, lift any objects over 20 pounds; however there might be times when
you want us to move furniture, e.g. beds, large chairs, unless contracted otherwise, etc. and in these cases we are not responsible for their breakage
due to old or faulty manufacturing. We do not provide any pet or children-related services, or empty diaper pails. The
cleaning team will not pull out any appliances (for example a stove, fridge, washer/dryer) for you due to the possibility of
causing floor damage (unless you hold us blameless for any damage), however if you have these appliances moved out
yourself we would be more than happy to clean behind them. BBC is not responsible for any alcoholic beverages left in
the home between tenants unless you tell us in writing via website form , in person or by contract. It is our policy to dispose of any
alcoholic beverages upon leaving. If you do not want BBC to dispose of alcohol, you understand you are taking the
responsibility for allowing the alcohol to stay on the property.
PETS
If you have pets, they must be secured at all times. Our teams are instructed not to enter a house if they believe an
animal is a threat. In this case you would still be liable to pay the agreed upon cleaning fee. Please remember that pets
may behave differently if a family member is not present. We suggest the pet be inside a secure kennel while we are in your home.
ACCIDENTS/DAMAGE
Because of the nature of our business, our staff is required to touch virtually everything in your home. We are as careful
as possible; however, if something does get damaged while cleaning your home, our staff is instructed to call our office at
once and to leave a note advising you of the incident. The office will also follow-up with a phone call or contact us to you to
determine the best course of action. In the event an item is damaged or broken we reserve the option of repair or
replacement. A dollar value of “one-of-a-kind” items destroyed must be demonstrated in order that a settlement may be
determined.
JOB START/END TIMES
For hourly jobs, we charge from the time we arrive on the premises, which includes unloading of our supplies and
equipment from our vehicle, to the time we have finished cleaning, including the loading of supplies back into our vehicle.
SCHEDULING & CANCELATION POLICY
All cleaning times and schedules are the responsibility of the Homeowner. It is the homeowners’ responsibility to provideKCS with the cleaning and linen (if applicable) schedule in writing via contact form at least (7) seven days prior to cleaning your
home. It is not KCS’s responsibility to find out this information through other sources e.g., ResortQuest, VRBO, etc…

KCS requires at least 48 hours notice if there is a change in the scheduling day or time. If our cleaners arrive during the requested cleaning day and time and they are turned away for ANY reason, or can not gain entrance for ANY reason, the homeowner would still be liable to pay the agreed upon cleaning fee. KCS’s Agreement with their cleaners specifies they will still be paid in full for that scheduled cleaning regardless if they cannot gain entrance. Future scheduled cleanings will remain unchanged unless you give us the change in writing via web form.
ARRIVAL & DEPARTURE TIME
KCS prefers a window of a minimum of 5 hours to clean between renters to ensure your home is properly cleaned. The
usual times are 9AM to 5PM however per this Agreement we will set the exact times in writing. With this said, KCS
reserves the right to stay an extra (2) hours after the check-in date to clean for ANY reason.
WEATHER
In severe weather, we may determine it is not safe to travel and/or carry equipment and supplies to your home; therefore
your cleaning service for that day will be cancelled and KCS will not be held liable in anyway. If and when this occurs, we
will reschedule in writing via web form or phone call.
EXTRA REQUESTS
Please contact us at least (2) two days before your scheduled cleaning if you have special requests (e.g. after construction,
painting, sanding), detailed refrigerator cleaning, self cleaning of oven, windows, garage, etc. so we can schedule the
extra time needed to complete these tasks. We can provide an over the phone estimate; however, we reserve the right
to adjust the quote once we have arrived upon your property. Any alterations or changes from our “34 step” cleaning
checklist involving extra work, will be at an extra charge. Any “last minute/emergency” cleans are also an extra charge.
Any extra charges must be approved in writing via web form between you and KCS before any extra work begins.
SICKNESS
If you or someone in your home is sick (contagious) please contact our office so we can reschedule your cleaning.
PAYMENT POLICY
Payment is due in full upon receipt of your invoice. A fee of $30.00 will be charged for each NSF check
returned by the bank. In the event an account requires legal or collection action, client/homeowner agrees to pay all cost
of collection without limitations for reasonable attorney fees, interest on past due amount, court costs, and all collection
costs. Moreover, KCS reserves the right to place a lien and or a judgment upon your primary or rental home for a
delinquent payment and you the homeowner agrees to pay all legal fees and time spent for remedy. Please do not leave
any payments on the kitchen counter, or in the house. For accounting purposes, we prefer payments to be made directly
to the office.
LATE FEE
Overdue payments are subject to a late fee of $25.00 for accounts overdue by 30 days. In addition, interest will be
charged at the rate of twelve percent (12%) per annum on all overdue amounts accruing monthly.
GRATUITY
Although a gratuity is not expected or required, our team members certainly welcome it! A great way to show the team
your appreciation is with a gratuity. The amount of gratuity is split equally among the members of the team. You may
leave a cash gratuity for the team (preferred method) or add the gratuity to your payment by specifying the amount on the
check. Gratuities will not be accepted on credit card or other payment types.
Determining the Cost of your Cleaning
KCS must conduct a walk-through before they can give you a quote in writing. However, after the first or subsequent
cleanings, if KCS determines they need to adjust the cleaning fee higher, we will email you or call you with the new dollar amount. You
have the option of not agreeing to the increase and void this Agreement.
HIRING OF KCS STAFF
All of our cleaners have signed a “Non-Compete Agreement” with KCS. Therefore they are prohibited from soliciting
business from any client on his/her own behalf or on behalf of any third party during their employment with KCS or for (2)
two years following leaving or termination of employment, without written approval from KCS. Therefore, you agree not to
hire past or present cleaning team members of KCS for a period of not less than 2 years from the date the team member
last worked for KCS. A great deal of time and resources are put into hiring our staff. However, in the event you feel you
must hire a team member of KCS in spite of this agreement, then a $2,500.00 placement fee is due immediately upon
employment of the past/present team member, regardless of whether the employment is regular or on a contract basis. In
this event and payment is not received within 30 days of written notice and an account requires legal or collection action,
client/homeowner agrees to pay all cost of collection without limitations for reasonable attorney fees, interest on past due
amount, court costs, and all collection costs. Moreover, KCS reserves the right to place a lien and or a judgment upon
your primary or rental home for a delinquent payment and you the homeowner agrees to pay all legal fees and time spent
for remedy.
CONTACTING US
by email using our form  or Phone:(865) 221-0227. If there is an emergency, please indicate on
voice mail. Email is the preferred method. Do NOT contact your assigned cleaner directly for any reason. Any
requests, changes, etc. must go through the main office.
PROVIDING FEEDBACK
Since cleaning is a very personalized service we are always asking for cleaning feedback. Please fill out our web form and let
us know if there are ANY concerns or positive comments — good or bad. This feedback is essential to serve you better, to
correct any problems and to pass on these comments to our cleaners.
REFERRALS
Clients will receive a $25 discount on their next cleaning service for referring each new client to KCS. This
discount becomes effective after the referred client’s first cleaning and subsequent payment. Please contact us
the new clients name and address and we will ensure this credit reflects on your future invoice.
EQUIPMENT AND SUPPLIES
We provide our own cleaning supplies and equipment including vacuums, mops, and cleaning products. Should you
choose to supply specific products for our employees to use then you agree to take responsibility for the outcome. Please
inform us of the cleaning product(s) and our request for specific types of cleaning, e.g., antiques, etc, in writing.
If you have any questions or concerns please contact us
DIGITAL MEDIA
Occasionally we like to take before and after pictures of your home. Interior pictures will be for our reference only and will not be publicized without your consent. Interior images will be focused on the room and or damage we may find and will not be focused on personal property unless it is your personal property that was damaged and is required by our insurance to process a claim. If we wish to use pictures of the interior of your home, we will contact you directly before doing so. Exterior pictures of your home we would like to use for possible advertisement on such places like our website, Facebook, and so forth. If we decide to use any exterior images of your home, we may contact you as a courtesy but is not required. At no point will any image include images of any person living in the home or an exact address. We do respect your right to privacy.